I received an email advertisement from Abercrombie Kids this past weekend advertising all of their clearance for 50% off. What a Fantastic Deal! Hunter is always in need of pants and with fall fast approaching I thought I could scoop up some fantastic deals for his fall wardrobe. As we all know, I despise shopping and will take advantage of shopping online whenever possible. My kids will purposely throw promo codes my way as well...knowing very well I won't pay full price for anything (or shipping and handling if I can help it.)
I clicked through on the ad and was imported into the world of Abercrombie Clearance! Whooo hooo! I found 3 pairs of great jeans, a few hoodies and long sleeved shirts for the boy and then beckoned him to come down from his room for final approval of my choices. All passed his inspection with flying colors!!!
I then clicked through to check out, filled out my shipping and billing info, credit card info and clicked through to the final stages of online checkout only to discover that it did not take off the 50% off the online clearance pricing. What the heck?
Thinking I needed a promo code I went back to the original email Abercrombie sent me and scoured it for a promo code. Nothing. Then I remembered that Abercrombie doesn't use take promo codes on their site. I looked to see if there was a start/end date on the email I received. Nada. I then read all of the fine print at the bottom of the email and in about 2pt type I found "Pricing online indicates 50% off" What B.S. is this I'm reading? The "Retail price" advertised on the Abercrombie website for the four pairs of jeans I dropped in my cart was $39.50 each. With a clearance price of $34.50. The Hoodies in my cart had a "retail price" of $39.99, clearance $29.50. Long Sleeved shirts Retailed at $29.99, Clearance $19.99 each. Ummm, excuse me...does anyone at Abercrombie have ANY math skills? None of the pricing that I was seeing was even CLOSE to 50% off!
More than a little perturbed I decided to email the Abercrombie customer service department inquiring about the error in their clearance pricing from the advertisement I received. Their response?? "Online clearance pricing indicates 50% off of RETAIL STORE pricing." What freaking malarkey!
It is most obvious that their marketing department has a little communication problem with their web department, or they are pulling the old bait n switch. I expected 50% off the clearance prices that were online due to the advertisement I received. I ran the ad past my husband as well and he agreed in my train of thinking. Abercrombie, you lost a big sale....and future sales as well with this family. I had over $350 of merchandise in my cart that I was EXPECTING to pay $175 plus tax and shipping for. I dumped the entire lot and went on a merry little online shopping trip at American Eagle instead. Where they honor their advertisements and do not screw with their customers with false and misleading advertising.
Take that Abercrombie. :P
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